FAQ

Q - Do you ship internationally?

A - Yes, we offer worldwide free shipping. If your country is not listed on our website, please contact us through our contact page, and we will get back to you by email as soon as possible.

Q - Do you offer free international shipping?

A - Yes, we offer worldwide free shipping.

Q - Does the price include customs duties or taxes?

A - No. Our prices do not include local import duties, taxes, or handling charges. These costs vary by country and are the responsibility of the recipient.

Q - What happens if I refuse to pay customs fees or do not collect my parcel?

A - If customs fees are not paid or a parcel is unclaimed, the carrier may return or dispose of the package. In such cases, no refund will be issued.

Q - Do you accept returns or exchanges?

A - We do not accept returns or exchanges except for incorrect, damaged, or defective items.

Q - How long does my order take to arrive?

A - Once confirmed, the item will be processed and shipped within 5-10 business days or sooner. Once your order has shipped, you will receive a tracking number via email. Please note that delivery times may be extended during holidays, promotional periods, or due to unforeseen carrier delays.

Q - Who is responsible for lost or damaged packages?

A - We are not liable for lost, stolen, or damaged parcels, or for delays that occur after shipment. Once dispatched, ownership and responsibility transfer to you and the shipping carrier.